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Terms of Service

IMPORTANT NOTICE: These Terms of Service apply to Technology Services rendered by PC Pros of California (“PC Pros”).  You can find a detailed listing of these Technology Services on the latest Rate Card.  Technology Services may be provided remotely via the telephone or internet (“REMOTE SUPPORT”) or in-person at your place of business (“ON-SITE VISIT”).

 Terms and Conditions: DROP-OFF Service, ON-SITE and REMOTE SUPPORT

 (a) Services: PC Pros will assign a technician to you who will attempt to diagnose and solve your problems for a fee.  Certain cases may necessitate a ON-SITE VISIT or REMOTE SUPPORT service billed hourly.  Otherwise, the technician may recommend DROP-OFF Diagnosis service for a flat fee.

 (b) Backup: You understand and agree that before PC Pros performs ANY service on your computer, it is your responsibility to back up your data, software, information, or other files stored on the computer disks and/or drives.  You acknowledge and agree that PC Pros shall not be responsible under any circumstance for any loss or corruption of data and/or software.

 (c) Storage: You agree to retrieve your computers, peripherals or other parts under service or repair in a timely fashion.  Once service is completed, we will hold those items for a maximum of two weeks, unless otherwise agreed upon.  After that, we reserve the right to dispose of those items.

 (d) Parking: It is the customer’s responsibility to provide adequate parking for the PC Pros Consultants’ required for the ON-SITE VISIT.  Parking expenses incurred by PC Pros Consultants during the ON-SITE VISIT will be billed to the Customer up at the end of the month or job.  Parking expenses incurred at PC Pros office is the responsibility of the client and will not be reimbursed.

 (e) Standard Travel Charges called a “Service Call” charge will apply to all ON-SITE VISITS.  See web site pcprosca.com or contact us by telephone for Service Area details.  Additional Travel Charges will apply to ON-SITE VISITS outside the Local Service Area.

Terms and Conditions: DROP-OFF Service, ON-SITE and REMOTE SUPPORT

 (a) General Services: PC Pros will attempt to diagnose your technology problem, provide an estimate of applicable service fees, and then provide you with a technology solution over the telephone, via email or text message.  In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.

 (b) Remote Support Services: Remote support services may be offered to you over the telephone or via the Internet if you have a Windows-based PC (Windows XP or newer) and a working broadband internet connection.  If you elect to receive remote support, PC Pros will remotely log on through your Internet connection to view your computer desktop from the PC Pros support desk.  PC Pros stays in contact with you to keep you fully briefed on every step of the process as your technology problem is resolved.  Remote support may involve the installation of software on your computer that will allow PC Pros to provide the remote support services.  By electing to receive remote support, you agree to allow PC Pros to use whatever tools deemed necessary to repair your computer, including remote access.  You understand that if remote access is used on your computer, the remote support software from the remote session may remain; however, you may fully remove it by using its Uninstall program.  We may place a text file on your computer that explains the work done on your computer.  If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer.

  (c) Your Responsibility: You understand and agree that prior to contacting or allowing PC Pros to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives.  You acknowledge and agree that PC Pros shall not be responsible under any circumstance for any loss or corruption of data and/or software, or loss of service.

 

REMOTE SUPPORT - MINIMUM SYSTEM REQUIREMENTS  

 

•    At least 10 GB free hard disk space and these amounts of RAM per operating system: 512 MB. (Windows XP),   1 GB. (Windows Vista/7).  
•    Internet/Wi-Fi services, if any, must be installed and operational before service, including modem connections.
•    Operating system disks, application installation disks, key codes, user names, passwords, etc. must be available.  
•    All computers and/or peripherals must be in good working order and spyware/virus-free.
•    Operating system, ISP and other necessary passwords must be available

SERVICE WARRANTY

If you are not satisfied with remote services received from PC Pros, please call us immediately at (323) 835-1699 for resolution.  We warrant our remote services for seven (7) days following the date you received remote service; however, for repairs caused by a virus or malware, the service warranty is valid only if the anti-virus and anti-malware protection for your computer is installed and updated during the repair or promptly thereafter and before you connect again to the Internet.  If there is a problem with the service provided by PC Pros and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.

 

RESPONSIBILITY

It is your responsibility to back up all software and data on your computer's hard drive(s) and/or any other storage devices before the PC Pros agent arrives or takes control of your computer remotely, or before you drop off your PC at our office.  PC Pros and/or its third-party service provider shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files.

RESPONSIBILITY – Miscellaneous Items

PC Pros consultants will not be held responsible for moving any furniture or valuables.  PC Pros consultants will not, under any circumstances, move, alter or install electrical outlets.  We recommend you have necessary electrical work performed by a qualified electrician prior to installation service.

 

ON-SITE VISITS: COMPUTER SERVICE SCHEDULING

Standard service hours are Monday through Friday 9:00 am to 5:00 pm.  Additional charges may apply for Emergency Response or service outside of standard service hours.

 

LABOR ONLY

Installations do not include any parts or accessories (for example, cable, hardware, software, connectors, or similar parts), except as specifically set forth on the detail page for the applicable installation service.

 

 

ON-SITE VISITS: SERVICE TERMS AND LIMITATIONS

PC Pros and/or its third-party service providers reserve the right to refrain from providing any or all services ordered and refund the customer's payment, wholly or in part, if minimum system requirements are not met or if technical conditions (such as wiring difficulties, physical or technical barriers) or customer requirements are unusual, extensive, or beyond the scope of this service agreement as reasonably determined by PC Pros and/or its third-party service provider.

 

INSTALLATION AUTHORIZATION

For on-site services, a person at least 18 years of age must be present during the entire time period services are provided.  If no adult is present when the PC Pros consultant arrives, services will be denied and a cancellation charge may be assessed.

 

ACCESS

The PC Pros consultant must have 1) access to your residence or business and the computer(s) and/or peripheral(s) to be serviced, 2) your consent and cooperation to enter your residence or business, 3) a safe working environment, work space, and 4) electrical power.  If the PC Pros consultant determines that these conditions have not been met, services will be denied and a cancellation charge may be assessed.

 

SERVICE LIMITATIONS; LIABILITY

 (a) LIMITATIONS TO SERVICE: PC PROS RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY PC PROS.

 

 

 (b) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that PC Pros’ total liability for damages related to its services is limited to the total amount you pay for services provided, and you release PC Pros from liability for any indirect, incidental, special, or consequential damages.  PC PROS SHALL NOT BE LIABLE FOR ANY LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.

 

SERVICE JURISDICTION

To determine if your location is within PC Pros' standard service area, please contact PC Pros at (323) 835-1699.

 

FORCE MAJEURE

If PC Pros and/or its third-party service provider's ability to render services is impaired by circumstances beyond the control of PC Pros and/or its third-party service provider, PC Pros and/or its third-party service provider may choose not to provide services.

 

LIMITATION OF REMEDY

Under no circumstances shall PC Pros and/or its third-party service provider be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by PC Pros of California and/or its third-party service provider or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder. 

PC Pros shall not be liable for any failure or delay in performance due to any cause beyond its control.  If PC Pros’ ability to render services is impaired by your failure to cooperate or circumstances beyond the control of PC Pros, PC Pros may choose not to provide services.  Service can also be denied if dangerous or unhealthy conditions are present including possible code violations.  For any un-installation services provided, PC Pros shall not be responsible for repairing any damage or changes made to your residence or place of business.

 

LIMITATION OF LIABILITY AND RELEASE

By requesting service, you agree to release and hold harmless PC Pros of California and/or its third-party service provider from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that you, the owner, or lessee may suffer arising out of, or related to, the services provided by PC Pros.  This includes but is not limited to data loss or lack of function in any component or element of your computer system and/or peripherals, any changes or alterations to your residence (for example, changes to walls, baseboards, floors, ceilings, cabinetry, furniture, etc.) as a result of PC Pros and/or its third-party service provider's agents, partners, and/or third-party service providers, regardless of the warranties, disclaimers, and waivers for particular service and shall constitute liquidated damages and are a reasonable estimate of damages to you.  Some states do not allow limitations or release of certain damages or liability, so the above limitation of liability and release may not apply to you.

 

PRIVACY POLICY

Your information is always considered strictly private and confidential and is only ever used internally toward providing service to our customers.  We never sell or share your data, ever, period

For information about the collection and use of your information, please contact PC Pros at (323) 835-1699.


CHANGES, CANCELLATIONS AND REFUNDS

To change your order: You must call PC Pros at (323) 835-1699 or email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

To cancel your order: You must contact PC Pros at least 4 hours prior to the scheduled service.  Failure to cancel within this time-frame will result in a minimum 1/2 hour service charge and related Travel Charges. 

If you are not satisfied with your service: Call PC Pros of California immediately for resolution. We stand behind our services 100%.  If there is a problem with the service we provided and you notify us within seven (7) days, we will work to remedy the problem quickly and at no additional cost.

Questions?

 

Phone: (323) 835 – 1699

Website: http://www.PCProsCA.com

Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 

 

 

 

 

 

 

 

 

 





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