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I need help!Please check the box that corresponds to the problem(s) or question(s) you have:

My computer doesn't start up
I think I have a Virus/Spyware/Malware/Trojan/Hackers
My computer seems to have slowed down
I can't check my email
I can't get to any websites
I can't seem to connect to my wireless access point (and therefore can't surf, check email, etc)
I have a question about or problem with backup (local/on-site)
I have a question about or problem with backup (offsite/cloud)
I have a question or problem with my website
Please describe the situation as clearly and in as much detail as you can:
What's the best way to contact you?
When did this problem begin (do your best)
I have researched this problem myself or have already had someone help me with it
Yes No
I have restarted my computer
Yes No "What does that mean?"
How much inconvenience is this issue causing you/your company?
1 No big deal 2 3 4 5 It's pretty annoying 6 7 8 9 10 All systems down HELP!
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Eric Raymond's more-relevant-than-ever classic text will teach you the kung fu essense of asking smart questions to get you the best answers quickly.